Customer Complaint

Quality assurance (quality assurance) as a higher education standard-setting process and the fulfillment of the quality of education consistently and continuously is intended to obtain customer satisfaction and generate sustainable development (continuous improvement) in college. In order for the improvement and development can be done quickly and constantly as well as customer satisfaction is always met, complaints made by customers is very valuable input and should be followed up. Customer complaints is also one of the instruments for evaluation and early detection of system flaws or irregularities implementation of the quality manual. It is also very necessary to achieve the standards of World Class University. 

Therefore we hope that Mr. / Mrs. / Mr. who are not satisfied with the services provided by the unit of UB, both academic and non-academic, to make a complaint through the menu of this complaint. Customers can file a complaint is any person who receives or in connection with the services provided by the UB, including, among others; Students, Faculty, Employees, Parents of Students, and other parties related to the services provided by the UB. 

A grievance will be reported to the relevant work units through the leadership of UB. All complaints will be managed by PIDK (Center for Information, Documentation and Complaints). 

The scope of the complaint covers all types of services provided by a unit at the UB, namely: 

  • Vision, Mission, Goals and Objectives, and Strategy Achievement 
  • Tata Civil Service, Leadership, Management System and Quality Assurance 
  • Students and Graduates 
  • Human Resources 
  • Curriculum, Learning and Academic Atmosphere 
  • Financing, Infrastructures, Information Systems 
  • Research, Community Service, Cooperation 
  • Information Technology Services 

Please give us your complaint by e-complaint UB in: 

https://e-complaint.ub.ac.id/

Share